Dog daycare bosses fight back after owner claims pet loses an EYE in his care

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Cheryl Ratcliffe, 36, left pet Coco at City Paws Club, based in Richmond, southwest London, on her way to work in the City of London

Cheryl Ratcliffe, 36, left pet Coco at the City Paws Club, on her way to work

A dog daycare has denied claims by a client that his Shih Tzu lost an eye while in his care.

Cheryl Ratcliffe, 36, left pet Coco at City Paws Club, based in Richmond, southwest London, on her way to work in the City of London.

But she was horrified when she received a call that day from company boss Matt Boyce telling her something had happened to her ten-year-old dog, according to reports.

When she arrived, Cheryl claims Coco’s eye was bleeding and she was “just hanging around”.

She says staff told her that her dog’s left eye had just “fallen out”.








Cheryl accuses the firm of lying and poor care, but City Paws Club bosses say “allegations are unfounded”
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Vets were forced to remove Coco’s eye
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Yet when she took him to the vet, she was told that pet Coco had likely been wild by another dog and that they should remove his eye – a claim the dog daycare denied forcefully.

Cheryl accuses the firm of lying and poor care, but City Paws Club bosses have said “the allegations are unfounded”.

They told Mirror Online: “We are a licensed dog day care center with the highest possible rating for our commercial status.

“Our staff are qualified both internally and externally in accordance with DEFRA regulations which we follow on a daily basis.

“We have no reason not to tell the truth, it would be easier to tell that the dog was attacked / injured but the truth is it hasn’t.”

Cheryl complained to The Sun, “Coco is my baby and I trusted them to take care of him.

“Not only did they let him lose an eye, but they tried to cover it up with a ridiculous excuse. “

The daycare is unusual in that it does not require a license to operate, unlike kennels and catteries.








Cheryl says Coco was ‘traumatized’ by what happened
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City Paws Club, based in Richmond, southwest London, denies allegations





According to a report The Sun claims to have seen from the clinic that examined Coco’s injury, the injury was “consistent with trauma from another dog.”

Cheryl claims Coco’s vet told her that Mr. Boyce requested the dog’s medical records, which she said was an attempt to “try to cover his back.”

She added: “Little Coco is traumatized. He hasn’t been the same since. “

But the club said: “Unfortunately, we live in a society of blame where it is difficult to accept the truth about the matter, rather to point fingers without considering the facts.

“It’s a real shame, but we understand it now. We have witness statements and professional race information that will be provided if necessary for us to go to court.

“Unfortunately, this injury often occurs in this breed / similar breeds.”


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