Disaster! Cattery error results in the death of a beloved pet

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An unfortunate chain of events with a cattery resulted in the death of a beloved cat.

Before going on vacation with her partner, Sue Peoples put her cat Jac in a cattery. A week later, she received a call indicating that her cat had been given to another family and had run away.

“Of course, I was very upset. I don’t have kids, so Jac is like my furry baby, ”Sue said.

The cat had been mistaken for another feline – something Sue struggled to understand as Jac has three legs, so identifying him should have been easy. Along with the confusion, Jac’s arthritis medication was also given to the other cat.

Sue and her partner cut short their vacation to come home and search for their pet, putting up posters and recruiting locals to help her find her. Unfortunately, there was no sign of Jac.

Sue filed a complaint with the Litigation Tribunal against the cattery, claiming reimbursement of the costs accrued in her research. The matter was settled before the hearing and Sue received a reimbursement of $ 2,000 for accommodation and flights.

A few weeks after Jac disappeared, his body was found curled up under rushes by a local farmer. Jac was brought home and now rests in peace under a rātā in the sun.

“It is such a tragedy for Sue. She has entrusted a cattery to a family member. But the company has not performed their service with reasonable care and skill. You should expect your animals companies are safe when you leave them at a boarding house, ”said Caitlin Cherry, Content Manager at Consumer NZ.

“Catteries and kennels must adhere to a welfare code developed under the Animal Welfare Act. If you are looking for a facility, ask your vet for a recommendation and consider taking a tour before you book. Do not hesitate to ask questions about staff experience and qualifications. Also check that it is clean and secure. “

In the past two years, the SPCA has received 56 complaints about pet care facilities. Unsanitary premises, insufficient security to prevent animals from escaping, a lack of supervision, a lack of veterinary care for sick animals and insufficient staff were among the complaints.

What you can expect from catteries and kennels

If you need a cattery or kennel to care for your pet while on vacation, there are standards of care you should follow.

The basic requirements are set out in a welfare code, drawn up under the Animal Welfare Act. The code has minimum standards that cover essential care ranging from ensuring animals receive adequate food, exercise and shelter, to having trained staff in place who can assess health problems. animal health and behavior.

Facilities should be clean and have adequate lighting and ventilation. They should also have separate areas for animals requiring isolation due to health or behavioral issues.

Records should also be kept for each animal, including vaccination and microchip information.

If you want to file a complaint

  • Contact the local SPCA, they can inspect the facilities. You can also advise the Ministry of Primary Industries, which is responsible for the enforcement of the Animal Welfare Act: [email protected]
  • You have rights under the Consumer Guarantees Act. Catteries – like other traders – should provide their services with reasonable care and skill. If they don’t, you can request compensation, such as a refund or partial refund of boarding costs.
  • If you have no luck with the cattery, you can take the business to the Dispute Tribunal.

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